A 1–Hour Support Ticket Response Time Guarantee

All your help requests will be replied to within maximum sixty minutes after the ticket or email has been received. If your issue calls for additional assistance from an admin, we will direct the support ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to inform you that more time will be needed for discovering the best solution. Furthermore if you take advantage of the Admin Services package, all of the services included there will be performed whenever you prefer.

A Premium Client Care Service

We will be available to you 24x7 to answer any enquiries that you may have connected to our Site Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require help with server admin tasks, you can have a look at our Admin Services package, which includes backup disk storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures

An Intuitive Help Section

Each Linux dedicated hosting server comes with our free–of–cost Site Control Panel, which sports an exhaustive knowledge base plus a set of step–by–step video tutorials. Whenever you need assistance with the Site Control Panel, just press the Videos or Help buttons located in the top right corner.