The client support that you'll receive from your shared website hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical problem with an active account. Prompt and accurate info about a question or an issue will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine website hosting provider not from a reseller. When you buy a hosting account through a company that does not own its servers and it cannot access them right away, it is very likely that you'll wait for a couple of days to have a response to any query, thus your sites may stay offline for ages. However, a provider which provides different means of communication and has a technical support team available at any time will assist you to right away and help you reduce or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

The customer and tech support services for our shared website hosting packages are round-the-clock, therefore you can forget about waiting for a few days so as to receive assistance. If you are not our client yet, you can phone us, chat with a consultant or send an e-mail message. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You are able to pick the most suitable way to contact us based on what your location is or the hardware you are using. We can help you for almost any hosting-related query that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a ticket, but even then the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try our support services even before you obtain a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and basic queries. Our agents will help you select the ideal plan or supply you with details about our servers, so as to check if the system requirements for your web sites are met. If you're an existing customer, you also have the option to get in touch with us through email or via our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We guarantee that whenever you use any of these two methods of correspondence, you will get an answer within no more than 1 hour and that’s 24/7, including weekends and public holidays. If you have used the website hosting services of other companies, even big ones, you are able to compare the response time since it ordinarily takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server from our company, you can contact us 24/7 for any server-related issue or forany difficulties and questions associated with the pre-installed software the server comes equipped with. In case you haven't bought your virtual private server package yet, you are able to find out a lot more about our services by giving us a telephone call or through the live chat service. For more technical problems, you'll be able to send an email message or open a support ticket from your billing Control Panel and you will get assistance within no more than 1 hour no matter the time of the day, even on holidays and weekends. The actual answer time in most cases doesn't exceed half an hour. In case you'd like to have assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade that you can add to each VPS plan and our admins will help you with any set up or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max reply time warranty, you will benefit from prompt support when you acquire a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, which means that every time you open a ticket from your billing account or you send an email message regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will receive a response within one hour, even during holidays. Our ticketing system is the more suitable option if the issue in question requires more time to be solved or in case it has to be given to our administrators, because it is easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you can call us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.