Although this isn't the keyaspect to recognize a dependable shared website hosting provider from a bad one and a reseller from an actual supplier, having the option to call and talk to a live person is a sign that you aren't using the services of a one-person firm and that you will be able to get in touch with somebody whenever you're in need of assistance. The phone support for hosting services may vary from general to expert, which means that the problems that can be resolved with a call differ based on the particular supplier. Usually, these issues are simpler and feature billing or 1st level tech issues since more complex problems often require a support ticket where both you and the system administrators can track the proceedings with a specific issue. Nevertheless, the option to call your provider can save you considerable time and efforts for the multitude of small issues that may eventually appear when you manage your website hosting account.

Phone Support in Shared Website Hosting

If you choose to purchase one of our shared website hosting services, you can connect with our support team via phone for 14 hrs a day. We can assist you in choosing the proper plan for your web sites because we are aware that it's better to discuss these matters with a live person. In case you already own an account, we will assist you with your sales/billing questions as well as general issues, even with some technical troubles which do not involve a lot of time or escalation to an administrator as it is more convenient to open a support ticket for time-consuming troubles so as to have all the correspondence in one place. We have telephone numbers in the US, Great Britain and Australia, so you will be able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Hosting

Every time you need additional information for the Linux semi-dedicated services that we supply, you are able to call one of the three support lines that we have across the globe - in the United States of America, the UK and Australia. In this way, you will be able to check in advance if our services will be suitable for your web sites. In case you are already our client and you've got a semi-dedicated account, you'll be able to get in touch with us over the phone for 14 hours a day about any kind of billing or basic questions. For entirely technical issues you are able to use our ticketing system to get in touch with our technical support since someissues simply require more time to be taken care of, but we can help you over the phone with quite a few minor technical issues as well, saving you efforts and time.