If you ever face a problem with your website and are incapable of dealing with it on your own, ask the respective hosting provider’s help desk staff to assist you to bring the website back online. A quick resolution would be the most optimal scenario, but lots of hosting companies respond within twenty four hours or even more, particularly if you’re dealing with a reseller. Even if your problem can be swiftly resolved, your website may not work correctly or it may not be accessible whatsoever for a prolonged time interval, so you may lose prospective clients as it’s highly unlikely that anyone would be dying to come back to a site that’s inoperational. In this light, you have to make sure not only that you can touch base with your hosting provider, but also that they can answer and help you in a well-timed manner. If a software app update doesn’t go smoothly or you erase something unintentionally, for example, the site must be restored speedily in order to avoid elongated unreachability.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting services feature a 1-hour response time guarantee, which means that regardless of what inquiry or predicament you may have, we’ll always be there to lend a helping hand. The fact is, it rarely takes more than 30 minutes to get a problem sorted out or a question answered, and this is valid for both technical and sales matters. Our support staff reps are available 24x7, even on legal holidays and weekends, which implies that you will receive immediate assistance at any time. We understand just how precious time can be, so by the time we answer your ticket or e-mail, we will have examined the matter and, in case we haven’t figured out a solution, we will supply you with more info about what you have to do on your end, if the situation requires it. With our support service, you can be sure that there will be someone to lend you a hand instantly, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we know just how critical it is to receive swift help, we guarantee that you won’t ever have to wait around for more than sixty minutes to obtain an answer to any support ticket that you post via your semi-dedicated server CP. As it is, you’ll rarely need to wait for more than 20-30 minutes and this applies to any question irrespective of what its nature is – general, billing or technical. Furthermore, our customer and technical support staff will be at your disposal 24x7, which implies that even in case you open a ticket during public holidays, you will always receive an immediate reply, which will include the answer to an inquiry, the solution to a problem or the information needed to sort out an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to spend a day awaiting an answer like you would with plenty of other companies.