A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It is a very efficient way to receive some info about the web hosting services or get some problem resolved since you're speaking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the lower possibility of mistakes when you exchange info such as usernames or domain names, the quicker response time as the communication is live as well as the fact that you don't need to stay on the chat constantly - you are able to do something else while the agent examines the issue involved. In addition, you will be able to become a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the phone rates that you will need to pay if you're calling to a different country.

Live Chat Support in Shared Website Hosting

As a part of the support services that we offer for all of our shared website hosting services, we now have live chat support that is available all the time, even on holidays. You are able to contact us regardless if you already have an account or not, since we can help you with pretty much anything, ranging from supplying you with common information regarding our solutions in case you aren't a client yet and you are thinking about purchasing one of the plans, to helping you with creating an email account in an e-mail client. A part of the issues are more complicated and time-consuming, and you'll need to employ the ticketing system that is built-in the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is designed for all of our potential and present customers. If you're searching for a new website hosting account, you're able to chat in real time to one of our agents and get more details about our Linux semi-dedicated services so that you can select the best plan for your web sites. In case you already have an account with us, we can support you in a very timely manner with general, billing and first-level techmatters. Even though in some cases you will need to open a ticket because there are issues that can't be resolved on the live chat, we will be able to assist you with lots of standard jobs, like setting up an email account in an e-mail client or redirecting one domain name to another one. In this way, you will take advantage of timely support and you'll save a lot of time.