In case you have bought a web hosting plan and you’ve got some inquiries with regards to a concrete function/feature, or if you have run into some issue and you require assistance, you should be able to contact the respective help desk support staff. All hosting companies use a ticketing system no matter if they offer other means of contacting them apart from it or not, because the very best way to deal with a problem most often is to submit a ticket. This communication model renders the replies sent by both sides easy to follow and permits the help desk support staff members to escalate the situation if, for example, a server administrator has to intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you will have to have at least two separate accounts to touch base with the client care team and to actually manage the hosting space. Incessantly logging in and out of different accounts might be a nuisance, not to mention the fact that it takes a very long period of time for the majority of web hosting companies to process the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting services include an integrated trouble ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia will enable you to manage everything connected with the hosting service itself in one and the same location – invoices, web files, e-mails, support tickets, etc., avoiding the need to log in and out of different admin interfaces. If you have any technical or pre-sales questions or any problems, you can send a ticket with just a few clicks without having to log out of your hosting Control Panel. In the meantime, you can choose a category and our system will present you with a variety of informational articles, which will provide you with more info and which may help you fix any specific issue even before you actually open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything from a single location, which is why we’ve integrated a support ticket system into the custom-created Hepsia Control Panel, which is available with each and every semi-dedicated server plan. This will permit you to handle the communication with our help desk support team together with your hard disk drive space, which suggests that you won’t have to remember additional sign-on credentials for some other system. You will be able to submit a new ticket or to track down the status of an old one with less than a few clicks of the mouse while you’re browsing the files hosted in your semi-dedicated account. Plus, you can search through older tickets using a clever search filter or check relevant help articles with solutions to commonly faced predicaments. The built-in ticketing system is strictly monitored 24/7/365 with the maximum ticket response time being just one hour, so there’ll always be someone to assist you.